Question: My AAA dongle has just randomly stopped working- it’s not recognising the license on it when I’m plugging it in (though the laptop is recognising that the dongle is plugged in). There’s no green light in the dongle when I insert it either. It was working on Friday so I’m not sure what’s happened- do you have any ideas?

Answer: Red AAA dongles require a driver to be installed and Windows Core Isolation Memory Integrity blocks this driver.  Please check if a Windows update has turned ON Core Isolation Memory Integrity. To do this, please use your Windows Start menu to search for “Core Isolation”, then in that settings page please ensure that Memory Integrity is disabled. We now issue green AAA dongles which do not have this problem. If you wish to replace your red dongle with a green one then you will need to return the red dongle to us or show photographic evidence that the red dongle has been destroyed. We will then ship a green dongle to you at a cost of £30 +shipping + import customs charges (payable to courier).